1. Who can sell
- You must be at least 18 and resident in Australia.
- Items must be located in Australia and shipped from an Australian address.
- You’re selling your own family’s outgrown items, not on behalf of a third party, and not for drop-shipping.
- Casual sellers don’t need an ABN. If you’re operating at business scale, standard ATO rules apply.
2. What you can list
Paperbark Kids is for pre-loved children’s items. That includes:
- Clothing, footwear, and accessories (sizes 0000 through ~14).
- Toys, books, and educational materials in safe, working condition.
- Nursery hardware (cots, carriers, mats) that meets current AU/NZ safety standards.
- School uniforms.
You may not list:
- Items recalled by the ACCC or product safety regulators. Check productsafety.gov.au if you’re unsure.
- Counterfeit, replica, or unauthorised-reproduction items.
- Used car seats, used cot mattresses, used dummies, used feeding equipment, or any item banned from resale under AU law.
- Hand-made items that haven’t been tested to the relevant AU safety standard.
- Items soiled, stained beyond normal wear, damaged, or otherwise not as described.
3. Listing standards
- Photos must be of the actual item. Stock images are only permitted for new-with-tags items.
- Honest condition grade: New with tags, Excellent, Good, or Well-loved.
- Accurate size, age range, brand, and measurements where relevant.
- Price in AUD, inclusive of GST where applicable.
- No keyword stuffing or misleading titles.
4. Fees
- Listing is free.
- A flat platform fee of 10% of the sale price (excluding shipping) applies on sale.
- No listing fees, no payment-processing surcharges, no hidden cuts. The fee is deducted from your payout automatically.
- Founding sellers (the first hundred approved) receive lifetime 0% fees on qualifying bundle listings of 5+ items.
5. Shipping
- You must ship via the prepaid Sendle label we issue at the time of sale. Buyers pay shipping at checkout.
- Dispatch within 3 business days of receiving the label, unless otherwise agreed.
- Pack items carefully and protect them from weather. Include a handwritten note if you like.
- Once the label is scanned by Sendle, tracking is automatic.
6. Payouts
- Payments are held in escrow by our payments partner, Stripe.
- Funds are released to your bank account once the buyer confirms delivery or the confirmation window elapses (usually 2 business days after scan-at-delivery).
- Payouts are made to the Australian bank account linked to your Stripe Connect account.
- Reversal of funds may occur in the event of a dispute, refund, or confirmed fraud.
7. Returns and disputes
- Buyers can open a dispute within 7 days of delivery if an item is not as described, is damaged, or doesn’t arrive.
- You’ll be notified and asked for evidence (photos of packed item, tracking receipts, correspondence).
- Paperbark Kids will review and issue a decision. Possible outcomes include full refund, partial refund, return and refund, or release of funds to you.
- Your obligations under the Australian Consumer Law (where you sell as a business) apply in addition to these rules.
8. Prohibited behaviour
We will remove listings and may suspend accounts for:
- Attempting to complete sales off-platform to avoid fees.
- Fake reviews, self-buying, or manipulating search ranking.
- Misrepresenting condition or brand.
- Harassing buyers or other sellers.
- Listing prohibited or recalled items.
9. Tax
You are responsible for any tax obligations arising from your sales. Paperbark Kids does not provide tax advice. If you’re registered for GST, indicate so in your seller profile. We’ll include GST on your payout summaries.
10. Changes
We’ll give sellers at least thirty days’ notice of material changes to fees or listing rules. If you don’t agree with a change, you can close your seller account before the change takes effect.
11. Contact
Seller support: support@paperbarkkids.com.au.